![]() I was told if they have a problem they would contact me. I did explain they were a birthday present. I called the service number and spoke to a representative who said she would reorder the prints and have them shipped to me by February 11. I sent an email to the business asking for my other two prints which I paid for and have not received. On February 7 I received one print in the mail. I ordered 3 canvas prints on Jan 31 of this year. I also have attached the file they used to print the image which is the correct coloring (images named 1 and 2). ![]() ![]() In the attached photos I have both the image as it was printed by Easy Canvas (which is in ***************) and the image printed elsewhere (which is the correct coloring) not in a frame side by side so you can see the difference. They just did it and its not what I wanted. They said they had to edit the image for the canvases and no one said or asked for approval of changes to the images. I wrote to the business about a refund and was told they would only refund me $90.00 towards a reprint where I would have to pay for the remaining cost of the reprinted images and for shipping or they could refund me just $90.00. It was over saturated and made everything look neon. I used the same digital file to print the same canvas somewhere else and that canvas came out exactly as the image did whereas Easy Canvas Prints image did not come out exactly as the image did. The coloring was way off on the canvases. I have asked for their return policy which I can't find on their website. The customer service would not give me the information on anyone in Management. I need to get my money back or provide proper acrylic prints that I can display. These acrylic prints are unacceptable and unprofessional. I cannot use any of these photos this is so disappointing. I have sent pictures of the problems with the photos to this company by email. I am currently disputing the charge of $497.02 with my credit card. I spoke with their customer service and they refused to give a refund and wanted to charge me more money to reprint to make the photos lighter. A couple of the photos did not completely fill the frame and seven out of the eight photos ordered are dark. Another photo that I ordered as a 8x10 is approximately a 5x7 photo that was put into an 8x10 acrylic frame. When I received my prints from easy canvas they were dark the 30x40 print did not fill the entire acrylic frame and had a barcode embedded on the top in the frame. ![]() The uploaded photos were professional photos that I have previously developed at another local store and got excellent prints. My digital photos were uploaded to their website. I ordered acrylic prints on easy canvas. ![]()
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